DUHALDE HAS CREATED A NEW SERVICE AREA FOR OUR CLIENTS.“ATTENTION TO PORTFOLIOS”

Given the needs of the market to have a company that provides an efficient service with systematic, rigorous and methodical internal processes to attend to massive portfolios, DUHALDE has created a new service area which shall be led by engineer Humberto Urbina.

Humberto has been with Duhalde for several years, contributing his abilities of efficient attention and having a multidisciplinary team that inspects and studies each case. When asked about this new challenge, he tells us “The first thing to do is to immediately call the insured with regard to which entity the case is assigned, and then designate our Engineers, Attorneys in some cases, external technical advisors, for the inspections or corresponding studies. Our focus is in attending to our client with high standards of quality and efficiency.”

One can visualize that the Duhalde team is very committed to the new service of Adjustment of Commercial Mortgage Insurance Portfolios and as part of the process, a methodical follow-up has been established to weekly deliver the status of the cases to our clients.
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